Customer Service Training
Customer Relationship Management
January 19, 2013 Customer Service Training
This course introduces the different facets of customer relationship management (CRM) to participants and shows them how to identify who their customers really are. It also analyzes the key components of CRM and explains how it is integrated within an organization. Connecting with Customers Participants will look at the CRM programs they are involved in [...]
Course Categories
- Audit Training (1)
- Bank Training (8)
- Business Continuity Training (4)
- Compliance Training (1)
- Credit Risk Training (1)
- Customer Service Training (1)
- Finance Training (1)
- Fraud Prevention Training (1)
- Governance Training (2)
- Information Security Training (7)
- Market Risk Training (4)
- Operational Risk Training (3)
- Project Management Training (2)
- Safety Training (2)
- Trade Finance Training (2)
Courses
- Project Risk Management
- Fundamentals of Project Management
- Business Planning and Financial Modeling using MS Excel
- ATM Fraud and Security Threats
- Basics of Network Security
- Risk Based Audit
- Health Safety Environment (HSE)
- Fire and Workplace Safety
- Customer Relationship Management
- UCP-600
- International Trade Finance
- Market Risk Basic
- Market Risk Intermediate
- Market Risk Advanced
- Value at Risk
- Operational Risk Management and Basel
- Advanced Operational Risk Management
- Operational Risk Software
- Credit Risk Analysis
- Bank Branch Teller
- Bank Branch Bookkeeping and Accounting
- Bank Branch Deposits
- Bank Branch Marketing
- Bank Branch Retail Banking
- Bank Branch Payment and Settlement System
- Bank Branch Risk Management
- Bank Branch Technology and Security
- Governance Risk and Compliance
- Cloud Security
- Corporate Governance
- Mobile Applications and Device Security
- Anti Money Laundering
- Penetration Testing
- Securing Web Applications, Services and Servers
- System and Network Security
- Business Continuity Management
- Vulnerability Assessment
- Disaster Recovery Planning
- Emergency Preparedness
- Crises Communication